Clients must schedule appointments in advance either through phone, email, or our online booking system.

Appointments are subject to availability, and clients are encouraged to book in advance to secure their preferred time slot.

Client must pay 50% of service(s) booked to reserve their appointment time. This nonrefundable payment will be applied at checkout. Appointments will not be booked or held without payment in advance.

(Once payment is submitted, you are agreeing to Melanin Skin Solutions Cancellation Policy and all other policies listed are binding.)

If cancelling within 72 hours of your scheduled appointment, you will be allowed one reschedule without forfeit of your nonrefundable payment. Cancelling within 24 hours of your appointment or without verbal communication that you won’t make it to your appointment, will be an automatic forfeit of your payment. A new appointment and nonrefundable payment will need to be made. This payment ensures Melanin Skin Solutions and its staff are financially covered in the case of a late cancellation or ‘no-show’ on the day of your appointment. No exceptions. After 3 late cancellations/’no-shows’, client will be referred out and no longer eligible for services at Melanin Skin Solutions with any staff member.

Client must wait outside or in lobby seating until exact scheduled appointment time to ensure staff has time/space to clean and sanitize the room before next appointment.

If client arrives 15 minutes past scheduled appointment time, appointment may be subject to reschedule due to other client appointments. In the case this happens, client’s nonrefundable payment may be forfeited. These decisions are solely under the discretion of your service provider(s).

If your service provider is running behind schedule, be gracious as they are providing a full and non-rushed treatment, just as they will for you.

Payment is due at the time of service. We accept Venmo, cash, or debit/credit card. (Card processing fees may apply.) No checks will be accepted.

Gratuity or tips are appreciated but not mandatory, and clients can choose to leave gratuities at their discretion.

Payment option is available upon request.

New clients may be required to undergo a consultation prior to certain treatments or services to assess their needs, preferences, and any contraindications.

Clients should provide accurate information about their medical history, allergies, skin sensitivities, and any medications they are currently taking.

Clients with symptoms of illness or contagious conditions are requested to reschedule their appointments for the safety of staff and other clients.

Any changes in the client's health or medical condition should be communicated to the studio before their appointment.

Clients are expected to conduct themselves in a respectful manner towards staff and other clients.

Mobile phones should be switched to silent mode during appointments to minimize disruptions.

Melanin Skin Solutions is committed to providing a welcoming and inclusive environment for all customers. We value diversity and do not tolerate discrimination of any kind. The following policy outlines our commitment to non-discrimination and our right to refuse service when necessary:

Melanin Skin Solutions does not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, sexual orientation, gender identity, marital status, disability, or any other protected characteristic under applicable federal, state, or local law. All customers will be treated with respect, dignity, and fairness. We do not tolerate harassment, intimidation, or discriminatory behavior by any member of our staff towards customers or fellow employees, as well as customers.

Melanin Skin Solutions is committed to providing reasonable accommodations for customers with disabilities to ensure equal access to our goods and services. Please inform us of any specific accommodations you may require.

Melanin Skin Solutions reserves the right to refuse service to any individual who engages in disruptive behavior, including but not limited to violence, threats, harassment, or vandalism. Customers who fail to comply with our policies, rules, or regulations may be refused service. This includes but is not limited to failure to adhere to health and safety guidelines, dress codes, or age restrictions. Melanin Skin Solutions will refuse service to any individual engaged in illegal activity on our premises or who attempts to use our goods or services for unlawful purposes. In situations where serving a customer may pose a risk to the safety or well-being of our staff or other customers, Melanin Skin Solutions preserves the right to refuse service.

Melanin Skin Solutions values the feedback and concerns of our customers as it helps us improve our products, services, and overall customer experience. We encourage open communication and strive to address all feedback and concerns in a timely and respectful manner. The following policy outlines our approach to receiving and addressing feedback and concerns:

Customers may provide feedback or raise concerns through various channels, including in-person, by phone, via email, through our website's contact form, or through social media platforms. We welcome anonymous feedback as we understand that some customers may prefer to remain anonymous when sharing their opinions or concerns. However, providing contact information allows us to follow up and provide updates on the resolution process.

Melanin Skin Solutions is committed to acknowledging all feedback and concerns promptly. We aim to respond to inquiries within 24 hours and address concerns in a timely manner. When a customer raises a concern, our staff will listen attentively and empathetically to understand the nature of the issue and its impact on the customer. We will work diligently to resolve customer concerns to their satisfaction whenever possible. This may involve investigating the issue, taking corrective action, offering refunds or exchanges, or providing alternative solutions. Throughout the resolution process, we will maintain open and transparent communication with the customer, keeping them informed of our progress and any steps taken to address their concerns.

All feedback, whether positive or negative, is valuable to us. We will review and analyze customer feedback regularly to identify trends, patterns, and areas for improvement. Where appropriate, we will implement changes based on customer feedback to enhance our products, services, policies, and procedures.

Melanin Skin Solutions respects the privacy of our customers and will handle all feedback and concerns with the utmost confidentiality. Personal information shared during the feedback process will be kept confidential and used solely for the purpose of addressing the customer's concerns.

Melanin Skin Solutions is committed to fostering a culture of continuous improvement and customer satisfaction through effective feedback management. We appreciate the time and effort our customers invest in providing feedback and assure them that their voices are heard and valued.

Melanin Skin Solutions is dedicated to providing high-quality products and exceptional services to our valued customers. We stand behind the quality of our offerings and are committed to ensuring customer satisfaction. The following policy outlines our product and service guarantee:

We guarantee the quality and craftsmanship of our products and services. If you are not completely satisfied with the quality of any item purchased from Melanin Skin Solutions, we will offer a refund, replacement, or exchange, subject to the terms and conditions outlined below.

Our product guarantee extends for a period of 30 days, starting from the date of purchase. This guarantee covers manufacturing defects and faults in materials or workmanship. To avail of the product guarantee, customers must provide proof of purchase, such as a receipt or order confirmation. The product and service guarantee does not cover damage caused by misuse, neglect, improper care, unauthorized repairs, accidents, or normal wear and tear. Additionally, it does not apply to products that have been altered or modified in any way.

We guarantee the quality of our services and strive to ensure that every customer interaction exceeds expectations. If you are dissatisfied with any aspect of the service provided by Melanin Skin Solutions, please contact us immediately so that we can address your concerns. In the event of dissatisfaction with our services, we will work to rectify the issue promptly and to your satisfaction. This may involve offering a refund, redoing the service, or providing alternative solutions, depending on the nature of the concern.

To make a claim under our product or service guarantee, please contact us within the applicable guarantee period. When contacting us, please provide details of the issue, including your order or purchase information, a description of the problem, and any relevant photos or documentation. We will review your claim and work with you to resolve the issue in a fair and timely manner. We may request additional information or evidence to facilitate the resolution process.

Melanin Skin Solutions offers gift cards for purchase, redeemable for merchandise or services at our establishment. The following policy outlines the terms and conditions governing the use of gift cards:

Gift cards are available for purchase at Melanin Skin Solutions locations and online through our website. Gift cards are available in various denominations, as displayed at our locations or on our website. Gift cards must be activated at the time of purchase. Activation occurs upon payment and issuance of the gift card.

Gift cards may be redeemed for merchandise or services at any Melanin Skin Solutions location. Gift cards may be used multiple times until the balance is depleted. Partial redemptions are allowed, and any remaining balance will be stored on the gift card for future use. Gift cards have no cash value and cannot be exchanged for cash or refunded. All gift cards expire within 1 year of purchase date.

It is the responsibility of the gift card holder to safeguard their gift card. Melanin Skin solutions is not responsible for lost, stolen, or damaged gift cards. Lost or stolen gift cards will not be replaced or refunded.

Gift card holders may check their card balance at any Melanin Skin Solutions location or by contacting our customer service team 910-651-1070

. Gift cards cannot be used to purchase additional gift cards. Gift cards are non-transferable and may only be used by the original purchaser or recipient.

If merchandise purchased or services rendered with a gift card is returned, the refunded amount will be credited back to the gift card used for the original purchase.

Melanin Skin Solutions reserves the right to modify or update this gift card policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or at our locations.

By purchasing or using a gift card from Melanin Skin Solutions, you agree to abide by the terms and conditions outlined in this policy.